Our Service Support Group offers complete engineering and technical support, prompt emergency service, instrumentation upgrades, equipment relocation services and more. We also offer RetroFit – an alternative for many long existing systems.
General / Warranty Support
SESS chambers comes with warranty which is valid till 12 months from installations or 14 months from invoicing. During the warranty tenure our service engineers will regularly visit your site and will perform general maintenance to ensure that you could perform an un-interrupted testing.
Preventive Maintenance Plan
Preventive Maintenance plan/contract is a part of annual maintenance contract for the periodic maintenance of SESS test chambers at customer’s site to enhance/optimize the performance of the systems during its usage. It involves planned numbers of periodic maintenance, regular visits and emergency support. During each visit all sub systems such as mechanical, electrical, instrumentation, refrigeration and structural components are thoroughly checked and their performance is monitored to ensure that the chamber delivers its optimal performance.
Comprehensive Maintenance Plan
Comprehensive maintenance plan covers complete service need of the chamber. It covers more area of servicing as compared to preventive maintenance. There are stipulated number of periodic maintenance, visits by service engineers and emergency visits. Here majority of the component cost will also be borne by SESS. During each visit all mechanical, electrical, instrumentation and refrigeration components will be thoroughly checked as per the comprehensive maintenance check-list and product performance will be accessed.
Comprehensive maintenance, routine checks and minor adjustments will be carried out to ensure that the test chamber runs in an optimum condition as a part of this service. The service will include rectification / repair / replacement of any parts found faulty or defective. Calibration will be done at free of cost during the contract period. Prior to the implementation of the annual
maintenance program on the equipment our trained service Engineer/technician will be deputed to inspect the condition of the equipment or in-case the inspection is already done / knowledge of problems are already known the detailed action plan for putting back the machines to working conditions will be intimated to customers. We request the customer to follow the operating procedures given in the maintenance/operation manual or those trained by SESS Tech support Team to manage breakdown time.
Our Services Include
Preventive Maintenance Programs - Preventative Maintenance Keep your test chamber in optimal condition by regularly performing preventative maintenance.
Preventive Maintenance Programs
Test Chamber Preventative Maintenance
The true cost of capital equipment cannot be measured only by its purchase price. You must also consider the expenses involved in maintenance and repair, parts labor, and the costs associated with downtime of your test chamber.
Our service department provides comprehensive chamber maintenance programs to help ensure the performance and longevity of your testing chamber. Maintenance programs are offered on all manufacturers’ test chambers and are Customized to meet your needs.
Included in your test chamber maintenance program:
- Verification of operation
- Complete check of refrigeration system
- Check of humidity system
- Complete check of electrical systems
- Check for leaks
- Check of all gaskets and seals
- Cleaning of filters
- Repair of units needing repair
- Final systems test
All test chamber maintenance is completed by a certified technician.
24/7 Service Helpline
Techsupport email id : techsupport@sess.co.in
Product Manager : 8754450625
Service Team Manager : 9940672242
Technical Director : 9444427748
Start Up & Training We offer system start up and in-depth training on test chamber operation and maintenance.
Chamber Start Up
Start-Up and Training
For customers purchasing new test chambers, we highly recommend that start-up & training is performed by an authorized service company or by one of our service technicians.
System start-up and in-depth training is offered on the operation and maintenance of your product. This training is customized to your specific product, processes and needs. For your convenience, we can conduct training at your facility or at our manufacturing facility In SESS Chennai.
We also host multiple training seminars each year for customers who would like to learn more about their environmental test chamber.
Installations
Installations
Emergency Service
Emergency Service
Software Upgrades
Technical Support
PLC and PC /HMI Software upgrades for the controllers are done periodically as and when necessary for enhancement of new features and functionalities.
Part Replacement & Returns Need a replacement part? We have parts on hand to limit your downtime.
Spare Parts & Materials
Part Replacement & Returns
We maintain a complete parts inventory, readily available for overnight delivery – increasing your uptime.
To help us serve you better, please have the following information ready when placing an order:
- The model number and serial number of the unit for which the replacement part is needed.
- The complete SESS part number and/or description.
- Your customer number (if available).
To order replacement parts or to return a defective part for repair or replacement under the terms of the warranty, please contact us. Call 9940672242 or e-mail tech-support@sess.co.in
When returning defective parts, the Service Department will authorize the return and issue an RMA (Return Material Authorization) number, this RMA number MUST be marked on the outside of the package to receive credit.
Calibration We offer NABL traceable calibration for all environmental test chambers Calibrations as per ISO 17025 (Instrument and Chamber)
Calibrations as per ISO 17025 (Instrument and Chamber)
Chamber Calibration Services
We offer NABL traceable Accredited calibration for all makes and models of Climatic test chambers, salt spray test chambers and all type of Heating and cooling equipment.
Below is a sample list of the calibration services we provide. Please contact us with your specific calibration requirements.
Full Climatic Test Chamber Calibration
- System Temperature – Sensor/Controller
- System Humidity – Sensor/Controller
- Controllers – calibrate with source meter
- Limit Controllers
- Chart Recorders
- Data Loggers
- Test Chamber Mapping based on customized test parameter
salt spray test Chamber Calibration
- System Temperature – Sensor/Controller
- Controllers – calibrate with source meter
- Chart Recorders
Chamber Diagnostics, Troubleshooting and Evaluations
Chamber Diagnostics, Troubleshooting and Evaluations
Equipment Upgrades and Retrofits
Equipment Upgrades and Retrofits
Upgrades & Retrofits
Upgrade for a fraction of the cost of a new test chamber with:
- Controller upgrades and retrofits to update your chamber with the latest controller technology
- Chamber refrigeration retrofits to update your chamber’s refrigeration system to new environmentally friendly refrigerants
- Additional performance by upgrading your test chamber with New features such as Humidity, LN2 Boost, Dry Air Purge, and more.
We offer a variety of retrofits, upgrades, and system modifications to update your test chamber to the latest standards. All system upgrades and modifications include a parts and labor warranty.
We can also upgrade chamber controllers to the new  SESS Climatic Viewer Touch Screen Controller + New Update PC based Software. For more information on chamber upgrades, please contact our service department at 9940672242
We can also provide service, upgrades and retrofits for competitive brands.
Refrigerant modifications with environmentally safe refrigerants
Refrigerant modifications with environmentally safe refrigerants
Preventative Maintenance
Keep your test chamber in optimal condition by regularly performing preventative maintenance.
Chamber Preventative Maintenance
The true cost of capital equipment cannot be measured only by its purchase price. You must also consider the expenses involved in maintenance and repair, parts labor, and the costs associated with downtime of all your test chamber.
Our service department provides comprehensive chamber maintenance programs to help ensure the performance and longevity of your testing chamber. Maintenance programs are offered on all OEM manufacturers’ test chambers and are Customized to meet your needs.
Included in your test chamber maintenance program:
- Verification of operation
- Complete check of refrigeration system
- Check of humidity system
- Complete check of electrical systems
- Check for leaks
- Check of all gaskets and seals
- Cleaning of filters
- Repair of units needing repair
- Final systems test as per your Requirements
All test chamber maintenance is completed by a certified technician.
Chamber Liner Leak Test
Chamber Liner Leak Test
Chamber Modifications
Chamber Modifications
Equipment Relocations
Equipment Relocations
Training on Proper Equipment Use and Programming
Training on Proper Equipment Use and Programming
Rental Programs/Used Equipment
Rental Programs/Used Equipment
RENTALS
SESS Will provides the rentals of selected range of the climatic Test Chambers on monthly/daily rental basis. Rental services is limited only in India.